Privacy Policy

Privacy Policy

Last updated: September 2026

Veluta ("we," "us," "our") respects your privacy. This policy explains what personal data we collect, why, and your rights over it.

1. Data We Collect

  • Contact and order information you provide at checkout (name, email, shipping/billing address, phone number).
  • Payment information, processed directly by our payment provider — we do not store full card numbers.
  • Technical data such as IP address, browser type, and device information, collected automatically via cookies and similar technologies.
  • Marketing data if you subscribe to our newsletter or interact with our ads (e.g., via Google Ads or Meta/Facebook Pixel).

2. Why We Collect It

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order.
  • With your consent, to send marketing communications.
  • To improve our website and advertising through analytics.

3. Legal Basis (for EU/UK visitors) We process your data based on: performance of a contract (processing your order), our legitimate interests (site security, analytics), your consent (marketing, non-essential cookies), and legal obligations (accounting, tax).

4. Sharing Your Data We share data only as needed with: our e-commerce platform (Shopify), payment processors, shipping carriers, and advertising/analytics platforms (such as Google and Meta) which may act as independent data controllers for their own advertising purposes. We do not sell your personal data.

5. International Data Transfers As we are based in France and ship internationally, your data may be transferred and processed outside your country of residence, including in the United States, using appropriate safeguards where required by law.

6. Data Retention We retain order data for as long as necessary to comply with our legal and tax obligations, and marketing data until you unsubscribe.

7. Your Rights Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at contact@veluta.co.

8. Cookies Our site uses cookies for essential site functionality, analytics, and advertising (including retargeting). You can manage cookie preferences through your browser settings.

9. Children's Privacy Our site is not directed at children under 16, and we do not knowingly collect their data.

10. Changes to This Policy We may update this policy periodically. The "last updated" date above reflects the latest revision.

11. Contact Us For any privacy questions or requests, contact us at contact@veluta.co, or by mail at: Veluta, 12 avenue du président Kennedy, 75016 Paris, France.