Refund Policy

Refund & Return Policy

Last updated: September 2026

Return Window You may request a return within 14 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging.

Return Shipping Return shipping costs are the customer's responsibility, except in cases of damaged, defective, or incorrect items (see below).

How to Start a Return Contact us at contact@veluta.co with your order number and reason for return. We'll provide return instructions once your request is approved.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 14 days of delivery with photos of the issue. We will offer a replacement or full refund, including return shipping costs where applicable, at no charge to you.

Refunds Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Non-Returnable Items Items marked as final sale are not eligible for return unless defective.

Contact Questions about returns can be sent to contact@veluta.co.